Refund, Cancellation & Exchange Policies

Terms in this policy may be updated from time to time so please revisit to stay up to date. By shopping on this website, you agree you have read these terms and understand all policies.

30-Day AUD Refund Policy

ALL REFUNDS ARE FOR STORE CREDIT ONLY.

DEVICES ARE NOT ELIGIBLE FOR RETURN UNLESS DEFECTIVE.

REPLACEMENT PARTS ARE NOT ELIGIBLE FOR RETURN.

Buyer may return a skincare product for refund in the form of store credit on purchases at Angel Wings Beauty online retail store up to 30 calendar days from the date the tracking system states the product was delivered.

This means if the product sits unopened for any period of time, those days are counted in the 30 calendar days.

There will be no exceptions to this timeline. Please open and begin using your product(s) right away.

Store credit will be the way all product return requests are honoured. Your failure to read this policy prior to shopping does not entitle you to a different form of refund. The store credit amount will be the equivalent of the purchase price of the product less any shipping cost.

The Store Credit will not expire and will be redeemable for as long as Angel Wings Beauty online retail store is in business. In the unlikely situation the company closes, you understand the store credit is no longer valid or redeemable.

The Store Credit cannot be used with any other discounts and can only be used by the original purchaser using the same email address it was issued to. If you have any trouble using your store credit, please email angelwingsbeauty@live.com for assistance.

How to Process a 30-Day Refund Store Credit Request

Buyers must send an email to angelwingsbeauty@live.com no later than Midnight Eastern Standard Time on the 30th day post-delivery as described above. The email must contain Buyer’s name on the order, the order number, and the reason you desire a refund store credit. If you do not confirm your original order number, and we cannot locate your order, we will not be able to process a 30-day store credit refund.

Product/s must be returned.

Buyer must return the package with tracking and/or signature required. If buyer fails to do so and the package is lost, buyer will not be eligible for a store credit.

Within 72 hours after receipt of the returned product, buyer will receive an email containing a Store Credit Notification that may be used toward any purchase in the Angel Wings Beauty online retail store.

Returned product will only be considered for store credit if 90% or more of the product remains.

Please note that products that appear to have been used more than 90% will not be accepted unless:

There is a fault with the product
The buyer has experienced an adverse reaction to a product (pic of the reaction will be required).

NO purchase is eligible for a CASH BACK refund.

DAMAGE OR DEFECT EXCHANGE POLICY & PROCEDURES

If any product arrives in an inoperable state, broken, malfunctioning, leaking, or not dispensing properly, Seller will work with Buyer for an Exchange as follows.

How to Process a Request for Exchange

Send an email to angelwingsbeauty@live.com WITHIN 24 HOURS OF DELIVERY as defined by delivery confirmation for product damaged in shipment - or found to be inoperable - include the name on the order, the order number, and the reason for exchange request.

Buyer must attach VALIDATION of your claim, damage, or inoperable condition, using any camera to take a picture or record a video. Without such validation Seller will not provide a return shipping label. In other words, buyer must pay to return the product and wait for approval on the exchange after receipt of the merchandise and validation of claim.

Upon receipt of validation as outlined herein, Seller will review and respond to buyers claim within 72 hours Monday - Friday (except on an Australian Public Holiday where we are closed).

Once Seller approves the exchange, Seller will email a return shipping label. Buyer is to print the label and return the product.

Buyer must use the shipping label provided. If product is lost and buyer has failed to use the provided shipping label this will result in denial of your request for Exchange.

Seller will process an approved exchange within 72 hours upon receipt of the returned product Monday - Friday (except on an Australian Public Holiday where we are closed).

Buyer understands Seller has sole discretion to approve or deny the exchange based on validation submitted. Seller reserves the right to troubleshoot with buyer prior to approving exchange. Buyer agrees the date of delivery will be the tracking information.

If a buyer returns a product that has not been approved for exchange, Buyer is hereby notified NO REFUND or EXCHANGE will be issued.

All returned product/s are destroyed for hygienic purposes or sent back to manufacturer for research.

ORDER CANCELLATIONS

If buyer desires to cancel an order AFTER it has shipped, buyer must send an email to angelwingsbeauty@live.com to request cancelation. Buyer MUST return shipment UNOPENED and at his/her expense for a credit back to original form of payment used to make the purchase, less any applicable shipping cost.

Unopened means the return must be in the original shipping bag/box and has NOT been opened or tampered with.

If, upon receipt, we determine the shipment has been opened and product has been used, NO REFUND will be issued.

ORDER CONTENT VERIFICATION

The Seller will always send a packing slip with the list of products in the parcel, as well as an email with a link to Australia Post tracking number on fulfillment of every order.

If you report an item is missing from your order, you MUST email angelwingsbeauty@live.com with a picture of the enclosed packing slip and a picture of the shipping bag/box in which it was shipped, IMMEDIATELY upon opening it.

Upon review of the packing slip, viewing our inventory count, and viewing the weight of the shipment, we will be able to verify the contents shipped in your order. Buyer agrees Seller has the right to deny claims of missing items based on our triple verification process.